BigDickEnergy comments on Easyjet leaves 100 behind in border check queues

[–] BigDickEnergy@lemmy.dbzer0.com 20 points 7 months ago (4 children)

I don't get it, why is the frustration aimed at Easyjet? If car traffic makes me miss my train, I dont expect the train company to cough up.

I also don't want my flight waiting for late passengers - I might have a connection or a train to catch after landing.

It's unfortunate so many people missed their flight but the carrier is not at fault.

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[–] shinratdr@lemmy.ca 21 points 7 months ago* (2 children)

I don’t have a contract with the airport. Easyjet does. Your car traffic metaphor is not accurate as those are entirely unrelated services. You could have walked, taken other roads, flown, taken a taxi, etc. to get to the airport on time. But there is no way to get to your flight without being processed at the airport.

This is the same logic as contacting UPS because your package is late. But you shouldn’t do that, call the person who sent you the package. Their contract is with them, and you are not their customer.

I’m not a customer of the airport, I’m a customer of the airline who uses the airport to fulfil part of their agreement. Their supplier failed, and thus the airline needs to provide compensation.

I don’t think the airline should be on the hook ultimately. They should have some kind of SLA with the airport that says if their passengers get to the airport within the allotted time they will process them or pay X as compensation, and they should activate that. But how is a customer going to go after an airport in a foreign country that they didn’t pay anything to? It makes no sense.

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[–] criticon@lemmy.ca 3 points 7 months ago (1 child)

But in this case you are the customer of the airport. Passport control is not part of the airline. It's like blaming Delta because the TSA screening line is too long

Granted, some airlines are better than others to compensate or fix something like this, but that's usually not the case with low cost airlines

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[–] shinratdr@lemmy.ca 11 points 7 months ago* (last edited 7 months ago)

I’m not a customer of the airport, the airline chose the supplier and arranged the service. I didn’t pay the airport anything, I don’t have a point of contact for them.

Hence my shipping metaphor. When looking for support for something, the first rule of thumb is contact the person YOU paid, and don’t play middleman for B2B contracts that you have no say in.

You go to the airline, they compensate you. The airline files the compensation claim with the airport and passes on the cost to their supplier, exactly how it would work if you ordered something online and UPS lost it.

In your example, although I wouldn’t be caught dead in the US right now I would blame my airline if local airport security couldn’t get me through in time assuming I arrived with adequate time as advised by the airline.

Canada consumer protection seems to agree: https://www.cbc.ca/news/canada/march-break-travel-passenger-rights-9.7115327

The APPR sets out the expectations for airlines when situations happen that are outside of their control, such as extreme weather, emergencies, or security, labour and airport issues.

When uncontrollable events unfold, Canadian airlines are required to rebook passengers, free of charge, on a replacement flight — on the original airline or another that holds a commercial agreement with that original airline — within 48 hours of the departure time on the original ticket.

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[–] hitmyspot@aussie.zone 2 points 7 months ago

It seems like Easyjet might be the only plane with passengers affected. Most likely as all the others could pass through easily. The UK passengers couldn't. Cos Brexit.

Not easyjets fault, but still pretty heartless of them.

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