(caught the spelling mistake afterwards ugh)

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[–] 188 points 7 months ago (7 children)

Am I reading this right that to reactivate they'd be charging the difference they 'lost' during the freeze term? Wild.

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  • [–] [S] 74 points 7 months ago (4 children)
  • [–] 1 point 6 months ago (3 children)

    Out of interest, got any updates?

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  • [–] [S] 2 points 6 months ago (2 children)

    Yeah I actually got called by a supervisor apologizing for the response and asking if I got the confirmation it was cancelled. I hadn't but got it 15 mins later and wasn't charged again.

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  • [–] 10 points 7 months ago* (last edited 7 months ago) (1 child)

    I read it the opposite, if you freeze for 5 months then come back, have $50 of credit towards your first 1-2 bills.

    If it's not that, it's insane.

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  • [–] 2 points 7 months ago

    a prorate fee will be billed to reactivate

    To my reading, both 'fee' and 'billed' indicate the customer will be charged an amount to regain access. If it were as you suggest, I think it would have been worded differently, to provide more benefit to the customer. Maybe something along the lines of:

    'When you are ready to come back, your membership reactivation will be prorated to reflect freeze term payments.'

    As it is, I can see both interpretations. Which might be on purpose to surprise people who turn up at the gym after a few months break, banking on an eye roll and the fee to be paid so they can get on with their workout.

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