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Oh no, Intel is moving customer support to AI (www.pcworld.com)
submitted 8 months ago by to c/technology@lemmy.world
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[–] 15 points 8 months ago (4 children)

I feel bad for the level 1 tech support folks. They're so script driven that you have to go through the hoops before your problem can be fixed.

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  • [–] 26 points 8 months ago* (2 children)

    And why is that?

    BECAUSE PEOPLE ARE FUCKING STUPID!

    - Is your router on?

    - Yes.

    - What color are the lights?

    - There are no lights.

    - Please turn the router on.

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  • [–] 11 points 8 months ago

    I think the same thing about the service reps.

    I just moved, you have my router registered to a different region, please transfer it.

    Have you tried rebooting your router?

    We'll send someone out to check your wires.

    3 transfers later your router was registered to a different region in our system, it'll take a day for the transfer of these 16 bits to happen.

    Repeat next move.

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  • [–] 8 points 8 months ago*

    I once contacted Verizon L1 support for a network outage, and they use your classic outsourced call center in Singapore, can’t actually do much of anything to help you style support and he just kept telling me how crazy it was that I wasn’t yelling at him, and lowered the price of my service for the next 3 years lol.

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