If you order an orange and are handed a blood orange it should be ok to say "hey is this an orange?" And they can say "yes, it's a blood orange". It's technically what you asked for, but maybe you've never seen a blood orange before and it looks like a grapefruit to you. I think it's ok to have asked that even though you did not explicitly state you wanted a navel orange because though it's what you ordered it's not what you expected. Sometimes things look different than how you expect and it's ok to confirm that difference is normal. If you make a fuss about the kind of orange that's not ok, but asking to make sure you get the right thing is fine. In this scenario they have reason to believe the order is wrong even though technically they got what they ordered. The idea that you just know "if you got handed the order placed" is not correct. If you call and order a strawberry and vanilla cake but when you open the box for pickup the frosting is brown, it's ok to double check and ask if the flavor is vanilla. In that case you were given what you ordered but had a legitimate question about whether or not it was your order. Should you just take the cake when it's possible someone accidentally put a chocolate cake in this box and your cake in a chocolate cake box? I don't think so. You can simply ask and they can say "yes the frosting is brown but the flavor is vanilla and not chocolate". Why is that a problem? If you ordered the wrong thing it's on you, but they are saying just to shut up even "if you think it's wrong". That makes no sense to me. Just asking "hey is this right" should be fine. If they say yes then move on but asking shouldn't be a problem.