Probably that too, but specifically the ability to spin up a private space to communicate with people for things like video games. Anyone that's using it as their means of customer service is an idiot.
Apparently I struck a chord with my post, so I'm curious what is better than discord, and free that made my statement controversial?
Also, I don't see locking data from search engines as a bad thing. The fediverse isn't search engine searchable either and Google, bing, etc, don't natively have the right to index private data.