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[–] 15 points 10 months ago (1 child)

Tbf, answering someone's questions and solving their problems over the phone is awful. Most of the people I know don’t know enough about tech so I basically have to translate it as well.

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  • [–] 3 points 10 months ago

    I work at an MSP and 99% of my work is troubleshooting over the phone during remote sessions in devices. Shit sucks sometimes, but I've gotten used to it. There are a few users that are agonizing to work with, but any tech support job will have that.

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