this post was submitted on 30 Dec 2025

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A meme is an idea, behavior, or style that spreads by means of imitation from person to person within a culture and often carries symbolic meaning representing a particular phenomenon or theme.

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Laittakaa meemejä tänne.

Odota ainakin 2 kuukautta ennen meemin postaamista uudelleen
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submitted 10 months ago by cm0002@no.lastname.nz to c/memes@sopuli.xyz

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[–] null@piefed.nullspace.lol 21 points 10 months ago (4 children)

hours later when just waiting would have only been 20 minutes

But there's no way to know that

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[–] cm0002@no.lastname.nz [S] 2 points 10 months ago (3 children)

I base it off the estimated hold time it tells you, IME it's not the most accurate thing in the world, but probably won't be off by whole hours

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[–] null@piefed.nullspace.lol 7 points 10 months ago (2 children)

It just doesn't really add up. What incentive would they have to develop a callback system, and use it, but delay the callbacks?

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[–] cm0002@no.lastname.nz [S] 1 point 10 months ago (1 child)

What incentive would they have to develop a callback system

Well they don't develop it, it's a feature of whatever PBX/VoIP system they went with.

and use it, but delay the callbacks?

It wouldn't be the first nonsensical business decision that businesses latch onto for reasons. You could ask 10 different call center employees and get 10 different reasons why. I've personally heard a few different reasons from inept managers, call center staff being paid min wage so they don't care to people on the call back list get placed in a lower priority queue

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[–] null@piefed.nullspace.lol 3 points 10 months ago

inept managers

Inept in what way? It's an automated queue.

call center staff being paid min wage so they don’t care

Don't care about what? They aren't manually calling people back. Their phone system lights up and they answer the call that connects.

people on the call back list get placed in a lower priority queue

For what reason?

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