pulsewidth comments on Anon is a fan of GabeN

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[–] pulsewidth@lemmy.world 6 points 11 months ago (3 children)

Hmmm. Everyone takes Steam refunds for granted now. But until late 2015 they refused to do refunds for any kind of game purchase, even if the game was literally unplayable by buyers - until they were dragged through the courts by the ACCC and fined, with similar legal demands happening from the EU around the same time.

Dunno if I'd call that, "never abused their power to the disadvantage of customers".

https://www.rockpapershotgun.com/australia-fines-valve-over-steam-refunds

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[+] realitaetsverlust@piefed.zip 0 points 11 months ago (2 children)

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[–] pulsewidth@lemmy.world 2 points 11 months ago (1 child)

Their policy was that if a game was activated on your account then you were not entitled to a refund. The fact that they pulled some games from the store due to significant complaints about those individual titles (or at publisher request), and subsequently decided to make an exception to refund that particular game for some people does not disprove that their standard policy was 'you are not entitled to a refund'.