Windows 11 to add an AI agent that runs in background with access to personal folders, warns of security risk
(www.windowslatest.com)
I don't think MS is out of touch with what the customer wants, I think they just stopped listening.
The fact is nobody is asking for this stuff.
I think the hope is that they build it anyway and then people will use/want it. AI is the big buzzword of the decade, just like 'cloud' was the big buzzword of last decade.