(not you or I)

Spot on! Too much/too hard and I make a 180 right at the door. Sometimes -when in the mood- I challenge an employee to turn it down. Their reaction is always one of :

• "we can't, even if we wanted to" to which I offer -but are always being denied- to pull some plugs or fuses.
• "it's what our customers want" but can't provide reference customers nor details on either which/when/where/how they polled