The balls aren't supposed to be supported. They are supposed to regulate themselves to dissipate heat.

Heh. But actually i think its more related to ball size and how it rests naturally. While i have an average sized implement, it likes to rest on the royal jewel cushion so its quite pronounced compared to the size. There is zero tuckability, which i wished i had sometimes cause it can look like im having a wood while its in a complete resting state.