Ancient IBM wisdom (from 1979) that the bosses just straight up promptly forgot
(media.piefed.social)
Apparently a page from an internal IBM training manual. Some further attempts at source it
I've thought about this wrt to AI and work. Every time I sit in a post mortem it's about human errors and process fixes.
The day a post mortem ends with "well the AI did it so nothing we can do" is the day I look towards.. with dread.