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ISPs created so many fees that FCC will kill requirement to list them all (arstechnica.com)
submitted 1 year ago by to c/nottheonion@lemmy.world
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The rule took effect in April 2024 after the FCC rejected ISPs' complaints that listing every fee they created would be too difficult. The rule applies specifically to recurring monthly fees "that providers impose at their discretion, i.e., charges not mandated by a government."

ISPs could comply with the rule either by listing the fees or by dropping the fees altogether and, if they choose, raising their overall prices by a corresponding amount. But the latter option wouldn't fit with the strategy of enticing customers with a low advertised price and hitting them with the real price on their monthly bills. The broadband price label rules were created to stop ISPs from advertising misleadingly low prices.

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[–] 17 points 1 year ago (2 children)

ISPs like to offer, say $65 for service (without committing to a specific speed... Their 100/100 service is "up to 100Mbps" and not a guarantee.)

They then want to charge a modem rental fee - another $5/mo. They want to charge a wifi access point rental fee - another $5/mo. They want to charge various regulatory fees, universal access fees, taxes, etc. They want their advertisements to say "$65/mo", but they want to collect more like $90/mo.

You can buy your own modem and save that $5/mo (but they often push back against that, claiming your modem isn't compatible, or that other customers have complained about inferior service with that modem). You can use your own wifi AP and save that $5/mo (but again, they discourage it...) You can't get away from the regulatory fees.

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  • [–] 7 points 1 year ago* (last edited 1 year ago)

    Although sometimes you get lucky and the tech support person actually admits that their routers are absolute garbage and while they won't necessarily say "you should buy your own", they don't fight you and subtly encourage you when you say you plan to do just that.

    Frontier tried to give us a dual band, single antenna router. 2.5ghz and 5ghz using the same antenna that just alternates between both networks constantly. The vast majority of my smart devices refused to connect because they need constant 2.4ghz network, not some laggy inconsistent psuedo dual network. Argued with the first tech support person trying to get them to understand that I physically could not use that router until they sent me to someone higher who admitted the routers were useless junk. Oh, and the settings could only be accessed by a web portal with limited functionality. The VAST majority of the features were locked behind customer service and having someone else do it for you. And of course their routers had a built in "free Wi-Fi for all our customers" hotspot set up so you were paying to extend THEIR network as well.

    Now I have a "gaming" router with 3 antennas that I have complete control over and all of my devices are happy.

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