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[–] 18 points 1 year ago (1 child)

User can not find switch. Guided to switch, user said switch operation is too complicated and refused further troubleshooting. Escalated.

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  • [–] 18 points 1 year ago

    User is very upset. It was a broken bulb last time, so it must be a broken bulb this time. Why can't the help desk make bulbs that don't break? Bulb was fine, user was locking and unlocking the door instead of flipping the light switch.

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