I think you're dead on actually. The person I responded to is so defensive because they've probably been talked to about it before. No matter how awful it's been I never have done that. And if they realized that they as a parent are used to the annoyance, but others aren't, it actually takes restraint not to at least glare. So when that commenter got so pissed, I assume their child is poorly behaved enough for the parent to get told semi-often
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