I don’t remember all the details but their CEO said some unprompted pro Trump things and the retraction was halfhearted. That, combined with a couple cases like freezing journalists accounts that may or may not have been compromised (thus permissible to freeze imo), harmed their reputation among this community.

I’m not in the loop enough to be an expert so please correct me. Their solutions currently work for me as a rando nobody that wanted a fast VPN that wasn’t YouTuber shilled.