which distro are you using? maybe the wlan card firmware being loaded on your distro hasn't been updated yet?
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For Linux, the frequency information comes from wireless-regdb, check db.txt to make sure some 6GHz frequencies are allowed for your country, and you can git clone and sudo make install to manually install it if your distro hasn't already updated it.
For Windows, you're reliant on both Microsoft and Intel to enable it.
Where are you based? My guess is that your device doesn't support 6GHz
Could you provide the model number?
What's in the logs when you try to connect?
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