"[W]riters have a say in the design of the calls. We aren’t passive participants. Instead, we have the right, if not the obligation, to get involved with design. This also touches on why writers need to know some programming. We are the objectivity developers sometimes miss. Too often, it’s an unchallenged assumption that the in-house developers, just because they are developers, are always thinking about the clients or have the client’s best interest in mind. That’s not always the case. Writers can help here. In this instance, if something too difficult to explain, it’s not the explanation at fault, it’s the parameters. They need to be reconsidered, literally at the source."
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