I tried to send an email to all my users to tell them about this, but it didn't work.
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Been fielding the same call saying the same exact line all day instead of getting other shit done. Thanks, Microslop.
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When we had outages like this we ran a message before they hit the support queue telling them if they have problem X, there is a known issue at provider X and we are working with them, press 5 to leave your name and number and we will call you when it is resolved.
Oddly worked, phones didn't blow up as much. Luckily we had a pretty decent text to speech implementation in the phone system to do that.
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