but this is after 8 months of nothing.

Yeah that's definitely a problem :/

I have to wonder if they're stretching themselves thin because of all the new projects they're creating and then consequently having to continue supporting?

I don't regret my FW16 purchase at all. I just think it needs a bit more polish and a new GPU.

Totally fair and a reasonable request as most people rooting for Framework that I've heard also wants a new gpu and hardware refresh for their existing laptops.

But yeah maybe Framework should hire a dedicated person for community communications to relay between existing customers and the devops team🤔