Visa/Mastercard told two major game distribution services to remove certain games, because a religious organization pressured them. Gamers are pissed.
(discuss.online)
Just because the call center is in the united states doesn't mean that the company did not contract the call center out.
I worked for 3 different call centers in the united states all of them were a 3rd party company and not the company I was providing customer service for.