My neighbor come to shop at the store. He specifically called for me, as I don't stay at the front lines of retail but behind, doing other stuff, and jokingly asked, "can I get neighbor discount?". I said sure, and while he's in front of me, I call the supervisor at the phone to approve that. Not even ten seconds pass that he's shouting in my face "can you hurry with that price? I have something else to do!!".

I hung up the phone, sorry, you asked discount, I had to approve that, your price is $LIST_PRICE

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[–] 2 points 1 month ago

People assume everything goes on sale sooner or later. If it's something they don't need right now, they might decide to wait for a sale even if the price is really good right now. It seems stupid if you know the company policy and you're 100% positive the price won't go lower. The customer doesn't know that.

It's also possible that while you checked the competitors' prices, the customer had a moment to think and decided they don't need/can't afford the product right now.

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