So I file complaint with FCC against Verizon for trying pass an AI bot off as a customer service agent. FCC says they should respond in writing. Because after the phone call issue still not resolved. Then today Verizon emails this nonsense: We apologize for the frustration you experienced when you called. When you need support, the issue should be resolved with the first representative you’re connected with.

For a more straightforward support experience, you can also try our new VZGPT self-service digital assistant. Available 24/7, you can quickly find the answers you need for common billing, connectivity and account questions.

This is fucking bullshit. And VZGPT? They really want their customers to give GPT access to all our personal information? I guess so if you are a Verizon customer don't be shocked when our phone numbers get sold off to ton of scammers and personal information out there for anyone to see.