Spent too long in tech support - The trick with people like this is to move the goal to something that they certainly haven't done before yet still accomplishes the same goal. Here I would honest to God ask the customer to check the pins on the power cable to make sure they're straight. I don't give a damn about those pins but they have to unplug the computer to look.

I used to see a lot of people log out and back in and think that was restarting. Still wish Windows had an uptime command

On the other hand, our endpoint management solution reported long, continuous uptime even if devices were shut down. Turns out fastboot was to thank for it.