As long as they still have someone verifying and correcting mistakes, that's a decent solution. It doesn't need to be complicated. Whisper is by no means perfect, but from my experience it handles 90% fine, only having to listen and correct 10% is a huge improvement over transcribing everything manually.

The issues with so much of the current AI use is implementations that completely remove trained human oversight from the equation because the AI companies position it as a complete replacement for employees.