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[–] 17 points 2 months ago (3 children)

I'm very sorry for the little boy. I also notice we're not citizens, but customers.

"While this is surprising news for our entire team, it does not change who we are at the Clerk's office or our commitment to the community and customers we serve," Burstein said.

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  • [–] 13 points 2 months ago (1 child)

    Sometimes state employees that deal directly with the public are encouraged to call people “customers”. I think it’s to reinforce the ideas of service and professionalism among employees, and to remind management to behave in a cost effective, businesslike way.

    As far as I know, it’s not meant in a derogatory fashion. Still kinda weird, though.

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