I recently had a work laptop battery die. This was during COVID so I didn't want to deal with taking it to a place or having them send a technician. I told them to just mail me one and I'd do it myself. I assumed it would pop out like the picture and be easily replaced. It turned out that I needed a heat gun and had to get like 5 screws out, remove and replace a ribbon cable and a few other things. It was still doable, but thanks Dell for making that way harder than it had to be to sell services to people.