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Unpopular truth: Telemetry collection actually happens because people are garbage at being helpful to support (www.uncommonapps.nyc)
submitted 4 months ago by to c/technology@lemmy.world
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Building relationships with customers through support didn't turn out as hoped

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[–] 1 point 4 months ago

There is a research paper on this topic here: https://link.springer.com/article/10.1007/s11023-023-09644-y

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