I'm torn. Like, there are two online medical equipment shops covered by my insurance. The one I use and Amazon. I'm the unusual event my supplier is having delays I can usually get equipment from Amazon in their standard delivery window.

Like, we've gotten bipap parts on there when a family member traveled across the country and left half of their ventilator at home. It was not cheap, but it was quick and that's what they needed.

Like, there's a good, necessary service under all the bullshit that other companies seem to be unable to match for reasons I don't understand, probably having to do with paying and treating labor more fairly. If it weren't life and death sometimes