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Empowering you to choose a better internet where privacy is the default. Protect yourself online with Proton Mail, Proton VPN, Proton Calendar, Proton Drive. Proton Pass and SimpleLogin.

Proton Mail is the world's largest secure email provider. Swiss, end-to-end encrypted, private, and free.

Proton VPN is the world’s only open-source, publicly audited, unlimited and free VPN. Swiss-based, no-ads, and no-logs.

Proton Calendar is the world's first end-to-end encrypted calendar that allows you to keep your life private.

Proton Drive is a free end-to-end encrypted cloud storage that allows you to securely backup and share your files. It's open source, publicly audited, and Swiss-based.

Proton Pass Proton Pass is a free and open-source password manager which brings a higher level of security with rigorous end-to-end encryption of all data (including usernames, URLs, notes, and more) and email alias support.

SimpleLogin lets you send and receive emails anonymously via easily-generated unique email aliases.

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HELP : Is support@protonme.zendesk <mailto:support@protonme.zendesk> a legitimate Proton address or a potential phishing attempt? (lemmy.ml)

submitted 4 months ago by AuroraSine@lemmy.ml to c/protonprivacy@lemmy.world

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Peace be with you, Proton Community, 🌹

I was trying to find out which search engine Lumo uses in the background. To do this, I used the official contact form here: https://proton.me/support/contact?topic=lumo.

Unfortunately, I later realized that the official site lists "protonmail.zendesk", not "protonme.zendesk". The domain "protonme.zendesk" looks suspicious, and many sites online report it as a phishing attempt.

I have already taken security precautions on my end, but I want to be absolutely sure before I report this domain as malicious. Has anyone else seen this? Please let me know if you think this is phishing. And i hope you can answer my question about the search engine 😁

Thanks for the help.

UPDATE 30.06.2026: The domain is real! I checked it with a new account and another Wi-Fi connection. It's not a "phishing attack", so I am happy.

But Kagi makes me nervous. I only just found out that they uses Google. So I don't understand why the Proton support team said "There is no Google connection". Maybe Kagi doesn't use Google anymore. I don't know. Whatever.

Thanks to everyone who wrote back, and sorry if I wasted your time. But I didn't want to publish false information on my website about Lumo's web search. Thanks again.

And by the way, Lumo just got an update where it can generate images.

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[–] AuroraSine@lemmy.ml [S] 3 points 4 months ago (1 child)

Hey, it was a long chat. This picture is just an example.

The answers were actually really good and made for perfect sense. They told me, "No, we don't use Google or Bing." Sometimes the replies were very short and simple, like: "No, we don't use them either."

Regarding the links, they were always formatted like this: Proton Mail (link to proton.me/mail/home) From: support@protonme.zendesk.com

But I didn't click on them.

I would be really sad if this turned out to be a fake email because I actually liked the answers. I love Mojeek. But this "me" vs. "mail" thing makes me really worry. I hope I'm wrong. Now I can just wait for Protons answer.

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[–] MangoPenguin@piefed.social 2 points 4 months ago

I don't really get how this could be a fake email when you initiated it from protons website.

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