25
What 'emotional labor' actually means — and how Starbucks is testing its limits (qz.com)
submitted 5 months ago by to c/feminism@beehaw.org
9 comments fedilink hide all child comments
 

Arlie Hochschild coined the term in 1983 to describe a specific workplace cost. Starbucks' Green Apron Service is pushing it further than she imagined

you are viewing a single comment's thread
view the rest of the comments
[–] 3 points 5 months ago

I just assumed they spend like 10 minutes writing messages at the start of a shift tbh. That's how the one coffee place I went to used to do it. This is crazy fucked lmao

  • permalink
  • fedilink
  • source
  • parent