you are viewing a single comment's thread
view the rest of the comments
[–] 3 points 6 months ago (2 children)

If you work in a call centre it might be the de-escalation training they gave you. I have the same issue with my name and I know it is coming from the fact that I know that people in call centres are trained to address the caller by name very often to… calm them? Establish a good relationship? I don’t know but it makes me furious if someone is doing this to me.

  • source
  • hideshow 2 child comments