The term I see used for this is "ludonarrative dissonance". Basically, your experience playing the game doesn't match what the story is trying to tell you.
The opposite would be "ludonarrative synchronicity". Like in Doom the protagonist is an overpowered entity feared by all enemies, both in gameplay and in the story.
Edit: specifically applied to games, I'm not sure if there's a term for movies or other media.