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[–] 4 points 6 months ago (2 children)

If you're talking about ransomware (?), they are actually famous for great customer service and not stealing your credit card details. If people don't trust them, noone will pay. So they offer live chats with real humans to help you set up a bitcoin wallet etc., to ensure smooth processing.

The business has developed further though, not if you don't pay they often threaten to release the data on the web.

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