Your doing the right thing. If things are bs there is no reason to be top tier. Its a good days work for a good days pay not a good days work for peanuts. For the public you should be able to figure it out by your own interactions with businesses. They are not adequately emplying folks so the service which is als often the product but at leas part of getting a product is crap so they get frustrated and respond by getting angry. Also they often don't understand when and if they should push and when not to. Its not their fault as its hard to even get a general idea of whats possible and not but its no longer a six sigma business world were things not working are so rare its just a few people and they know it. They know the standard is not something that works or functions correctly. Now the standard is that it work to a level where its not worth complaining vs the price spent.
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