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Retailer denies memory replacement due to 4x increase in DDR5 pricing, says price increase would equate to an 'upgrade' for the customer — Australian retailer refuses to replace faulty Corsair kit (www.tomshardware.com)

submitted 8 months ago by Wilshire@lemmy.world to c/technology@lemmy.world

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[–] Alexstarfire@lemmy.world 14 points 8 months ago (2 children)

TBF, the law as stated says a refund is acceptable. It does not say if the refund is at original purchase price or current price. It should be whichever price is higher, else the consumer could be at a loss depending on the circumstances.

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[–] Matty_r@programming.dev 41 points 8 months ago

The customer can choose a refund or replacement - its not up to the retailer. A refund would be of the original purchase price, so a replacement is a no brainer.

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[–] iturnedintoanewt@lemmy.world 13 points 8 months ago

The refund would be based on the purchase receipt, no other way to calculate that. Anything else would involve a convoluted process with lawyers. So yeah, replacement is the only meaningful option.

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