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[–] 1 point 9 months ago* (last edited 9 months ago) (1 child)

Yep. Their support is abysmal. I had the same issue - twice! Keep at it. I found poking them on Xitter got some traction.

Once I got verified, it's worked flawlessly.

They've now been acquired by Lloyds Banking Group so, hopefully, things on that front will slowly improve.

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