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Mom's Linux mint install keeps going to a black screen (lemmy.zip)
submitted 10 months ago by to c/linux@lemmy.ml
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Updating for this post: https://lemmy.zip/post/53674276

So far it’s been pretty smooth for the most part a few issues (printer related) and a couple other things I was able to hop on and help her.

There’s one issue that has puzzling me though and I need some help. Every so often while she is using the computer her monitors go dark and the computer becomes unresponsive, I asked her to try ctrl alt f1, f2, etc to no effect. The only thing that fixes this is pressing the power key until the computer turns off. I tried checking the journalctl logs but didn’t see anything of note. What else can I check?

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[–] 2 points 10 months ago

It could be a hardware issue. I've found that if the screen drivers fail it usually switches to a text console or reboots into one. Assuming you have a laptop, does wiggling the screen make any difference. If its a desktop, try wiggling the power connector or video cable (both ends) and along the cables, sometimes stress can break the wires in the cables if they go around a bend.

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