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internets gone (programming.dev)
submitted 11 months ago by to c/iiiiiiitttttttttttt@programming.dev
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[–] 14 points 11 months ago (11 children)

That's on you if you didn't remotely have them unplug and reset the power cable on both ends, confirm it, and have them watch for lights.

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  • [–] 8 points 11 months ago (5 children)

    The user lied and cranked one out instead of fiddling with the power cable.

    "Uh, yeah, I did that and still nothing"

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  • [–] 6 points 11 months ago (4 children)

    That's why I said confirm it. "There may be bent metal. What does the inside of the power supply barrel adapter and the prongs plugged into the wall look like?" Or have them take a picture. There's always a BS reason you can come up with. You're helping them after all!

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  • [–] 7 points 11 months ago (2 children)

    That highly depends on the contract and capabilities of the help desk.

    I once worked a contract that was to send warranty parts out based on the end user's complaint. I was not allowed to contact the end user to clarify anything.

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