He gave me his badge number. “I’m going to need more than that,” I said. “I have no reason to believe that any of what you’re saying is real.”

“I completely understand,” he said calmly. He told me to go to the FTC home page and look up the main phone number. “Now hang up the phone, and I will call you from that number right now.” I did as he said. The FTC number flashed on my screen, and I picked up.

“How do I know you’re not just spoofing this?” I asked. “It’s a government number,” he said, almost indignant. “It cannot be spoofed.” I wasn’t sure if this was true and tried Googling it, but Michael was already onto his next point.

Yeah actually phoning the number would have been the best - I guess that's why they bombard you with instructions so you don't have much time to stop and think