Eh, I was around in that time. Netscape communicator was bloated as fuck and people used IE not only because it was pre-installed, but also because it didn't take ~20 seconds to start up which is what using Netscape Communicator was like.
After a long time Mozilla finally got to 1.0 and it was basically as bloated as Netscape Communicator. It wasn't until Phoenix Firebird Firefox project that pulled out a browser (and they later pulled out the email client and other things from that monolith) that IE had real competition.
But don't you think a well managed Netscape could have recognized the problem with Communicator and did the same thing as happened with Firefox, just a decade earlier? Netscape kinda just did nothing after the AOL takeover and there really wasn't a real answer for IE until Firefox. Yeah we all know IE sucks, but Netscape Communicator was worse than IE if you didn't want a browser that took more than 20 seconds to start up and use up all your memory just in case you might want to use an HTML editor.
Sure MS stopped improving IE and over time it became the outdated garbage we know it as today, but before that it was Netscape that wasn't improving their product with similar results.
With technology, people tend to do revisionist history by preferring the better story without regards to the actual quality of the tech. But the reality was IE was actually better than Netscape Communicator (says a lot about how bad Communicator was) just like VHS was actually better than Betamax. Just doesn't make as good a story when it's about people using a tech that was better instead of the story being about people using inferior tech because of shenanigans.