Interesting work week. My manager is moving to a new department - and our whole team is actually devastated because she's a legend. Had a few very good client interactions. One was a vulnerable person, homeless, and a bit abusive - his experience thus far with our company for what he was trying to do left a lot to be desired to be fair. He spoke with me and I decided I would not end the call until I'd resolved his issue. Ended up having to call him back 7 times to get the job done, but we did it, and he was very thankful in the end. My efforts did not go unrecognized internally either and I got a few shout outs. Felt good!