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[–] 17 points 11 months ago (5 children)

I hate to be that guy, but you've been able to summon taxis via phone pretty much for as long as either have existed.

But I get what you mean, the app is the game-changer. I've had dispatch schedule a taxi for me and then they just didn't show up. 🤷‍♂️ No way to track or check the progress...

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  • [–] 4 points 11 months ago (2 children)

    Right, so the difference is that they built a system that actually provides service.

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  • [–] 6 points 11 months ago

    I mean, not to be glib but if you've summoned a taxi that hasn't shown up, you haven't summoned a taxi. That doesn't mean "Fuck it, let private rideshare apps own everything" but it's easy to see where the shift in consumer behavior might be coming from. Even in low-stakes situations, having your ride not show up is frustrating.

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