I'm a system administrator and went to a conference a couple weeks ago. The first day was a Tech Track day meant only for the people who would be managing the application. We heard a lot of, "We're not replacing the human being, we're making their job easier!"

The next two days were more for the C-levels who were shopping for new XaaS applications and the tune immediately changed to, "Why have a 1000 agents when you could have 50?" There was some token line about how you could pay those 50 more and they could feel more like valued employees, but I knew the ears around the room had turned off by that point.

That is the propaganda. The truth is it is about control. Whoever gets on top of this will literally be able to rewrite our society.