@ProPublica Arbitration is usually done via a for-profit arbitration company (it may be claimed to be "non profit" but often that is simply because the revenue is made to vanish on the accounting ledgers because that money flows directly out as fees/salaries to the arbitrator people themselves.)Anyway, the way that arbitration is done usually ends up creating a bias in the arbitration company for the party who tends to use arbitration services more often - because that's repeat business for the arbitration company.This means that there is a quiet bias in arbitration to favor the injuring business rather than the harmed person, because that business is more likely to hire that arbitration company in the future.