When a company is using AI in place of a person, it's not a sign of that they are "futuristic" or "forward-thinking..." It's a sign they are cheap, chase fads, and make short-sighted decisions that are not designed to improve their relationship with their customer.

Anyone using some headless white-label monthly subscription version of ChatGPT in an attempt to save a nickel on their bottom line - even if it means making everything worse for the company, product, employees, and customers in every way possible - is probably someone you don't want to do ANY kind of business with - whether you're a contractor, customer, or client.