this post was submitted on 13 Jun 2025

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Half of companies planning to replace customer service with AI are reversing course (www.techspot.com)

submitted 1 year ago by bimbimboy@lemm.ee to c/technology@lemmy.world

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[–] nyan@lemmy.cafe 26 points 1 year ago (1 child)

The good thing: half of them have come to their senses.

The bad thing: half of them haven't.

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[–] billwashere@lemmy.world 5 points 1 year ago

Hopefully that half will go out of business.

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