I gasped when I saw this:

A bit of discussion indicated that the trigger for the CPU spikes both times was our CEO logging in. We re-deployed to get a clean start, permanently banned him from the service, and moved on.

This is like finding a live grenade under your bed and putting it under the rug.

They found a way to reproduce a system killing bug, and instead of taking the time to understand it, they threw away their test case.