I know that this is likely a cascade of AI reliance, technical incompetence, and horrible management culture at Microsoft, but:

Some of me is thinking that they probably can’t communicate with each other effectively because their outlook is also down.

The shitty, over-complicated, over-integrated, too heavy and inter-linked product design that MS has used to force and keep businesses locked into “their” ecosystem is coming home to roost.

Serves the industry right for trusting these fuckers for 30+ years.