Well Google is making less money, so I am sure it's not no one.
But I share your experience. My apartment complex (180 units) is very close knit, we are all similar income so it's not a very diverse group. But, amongst us, most people don't even realize they are using AI, they just see it as an update of the already existing Google Search which was also a mystery to them. People that do recognize it as a new thing have ChatGPT on their phone and love the thing.
There's a slight chance that these companies aren't losing money because of lack of adoption, but because of how expensive it is to train and keep these things operating.
Really funny how you got downvotes for suggesting people could like it. Even though you preface that it's a sad fact.